HOME | DOWNLOADS | CONTACT US | YOUR OPINION COUNTS | FRANÇAIS
The Scotiabank Group of Companies
2003 Public Accountability Statement
Message to Stakeholders white divider Communities white divider Employee Involvement white divider Community Development white divider Environment white divider Customers white divider Small Business white divider Employee Satisfaction white divider Corporate Information white divider Appendices
The Scotiabank Group of Companies white divider Business Lines white divider Shareholders white divider Corporate Governance
Our goal is to be the best and most successful Canadian-based financial services company, responsibly managing the Bank to serve all our stakeholders - customers, shareholders, employees and the community. To reach this goal, we have set the following objectives:
Stakeholder Objectives
Customers
- To be leaders in overall satisfaction
- To consistently focus on the needs of our customers in all of our businesses

Fiduciary/regulatory
- To provide a strong, consistent level of safety and soundness
- To maintain best practices in corporate governance and compliance processes

Employees
- To be an "employer of choice"
- To always strive for our values, culture, corporate goals and objectives to be shared among staff in all areas of the Scotiabank Group of Companies

Shareholders
- To earn a premium over our cost of capital
- To maintain a productivity ratio of less than 58%
- To build shareholder value through consistent increases in dividends and through stock price appreciation

Community
- To be leaders in corporate social responsibility
- To be seen as a positive influence in the communities we serve
Core Purpose
To be the best at helping customers become financially better off by providing relevant solutions to their unique needs.
Core Values
Integrity
- Interact with others ethically and honourably

Respect
- Empathize and fully consider the diverse needs of others

Commitment
- Achieve success for clients, team and self

Insight
- Use high level of knowledge to proactively respond with the right solutions

Spirit
- Enrich the work environment with teamwork, contagious enthusiasm and "can-do" attitude
Corporate Strategies
- Build deeper, more profitable relationships through a true sales and service organization and culture
- Optimize the use of our resources - shareholder capital, human capital and technology
- Build on our core strengths - customer satisfaction, our people, diversification, expense management, risk management and execution.